Crown Digital takes a user-centred design approach to every web project that we do.
We use a methodology based upon ISO standard 13407:1999 Human-centred design processes for interactive systems. But equally it's a methodology that emphasises practicality and pragmatism for real-world timescales and budgets. In essence, our approach allows us to embed usability into every phase of the development lifecycle:

There's embedded flexibility in this - we tailor this framework to suit our clients and their audiences' unique requirements – but the core principles remain.